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Contact Centre
Contact Centre
Red Contact Centre delivers high quality, timely and cost effective recruitment solutions to the regions’ contact centres. Our team’s expertise, passion and real understanding of the contact centre industry, gives us the leading edge within South West & South Wales.
We have two specialist teams:-
Red Contact Centres
Provide temporary and permanent recruitment solutions from agent through to team leader level delivering:
- Intelligent, regionally focused, high return & brand sensitive attraction (Red is proud to hold the arguably the largest regional database of contact centre candidates)
- Candidate skills assessment and shortlisting including telephone pre-screens and role plays, face to face skills and behavioral interviews and hard skills testing
- Quality candidate management including fully familiarising the candidate with the job and company, ensuring that all of the quality candidates that are introduced, truly want your job opportunity and will stay in it.
We recruit for the followng roles:
- Customer Service/Contact Centre Advisors
- Telesales Advisors
- Customer Contact Administrators
- Team Coaches
- Team Leaders
Red Management Search (RMS)
Red’s expert team specialising in contact centre management recruitment. RMS focus on team manager to call centre director recruitment together with the critical support services managers.
RMS search and select the right candidate in the market place for your permanent, temporary or interim vacancies.
We recruit for the following roles:
- Team Managers
- Contact Centre Managers and Directors
- Business Development Managers
- Support Service Managers (such as Analysts, Schedulers and Planners)
- Learning and Development Professionals
RMS’s consultants’ experience, together with the brand’s presence in the contact centre market allows RMS to truly partner its clients and search out the very best candidate for your management vacancy.